FAQ
Q: Where is my order?
A: You can find your order status by going to order status page here. or logging into your GOODBOOT account.
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Q: What does "waiting for fulfillment" mean?
A: "Waiting Fulfillment" usually means that your item is being shipped directly to you from the manufacturer. Once we receive the tracking number from them it is entered into our system. At that point, an email is then sent to you with your tracking number.
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Q: Has my order shipped?
A: You can see if your order shipped by logging into your account here or going to the order status page here.
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Q: How do I cancel my order?
A: Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from GOODBOOT, or a vendor, as well as other factors. To see if your order can be cancelled, call our customer service department immediately at +8618353279308. If we cannot cancel your order you can return it to us for a refund (except shipping charges). See the help page on Returns for more information.
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Q: Can you check the balance of my gift card?
A: You can check the balance of a gift card here checkBalance. You may instead call the number listed on the back of the gift card or visit your local GOODBOOT store. To find the location nearest you see our Store Locator.
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Q: Can I use my store credit online?
A: No. Unfortunately store credits can only be used in our Boot Barn retail locations. To find the location nearest you see our Store Locator.
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Q: What is the number for my local Goodboot store?
A: To find the contact information to the location nearest you see our Store Locator.
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Q: What size should I order?
A: We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.
Whenever possible get your foot measured. Most boots and shoe stores use a foot-measuring device called a Brannock, which offers the most accurate foot measurements.
If you are familiar with the brand, order the same size you usually wear in that brand.
If you own another brand of boots, this size will usually do! If you don't remember the size, look inside the shaft of the boots or on the inside bottom.
If it is your first pair of western boots, usually start with 1/2 a size down from your normal shoe size.
If you are between sizes, order a 1/2 size up.
Some Brands tend to run slightly small or big. If this is the case, we note this in the boot's description. Yet, this is only a guideline and we can't guarantee that this recommendation will work for you.
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Q: How do I clean my boots?
A: We have a series of informative "How-To" videos on boots and hats on your youtube channel:
How to Clean Cowboy Boots
How to Clean Exotic Boots
How to Clean Work Boots
A: You can find your order status by going to order status page here. or logging into your GOODBOOT account.
BACK TO TOP
Q: What does "waiting for fulfillment" mean?
A: "Waiting Fulfillment" usually means that your item is being shipped directly to you from the manufacturer. Once we receive the tracking number from them it is entered into our system. At that point, an email is then sent to you with your tracking number.
BACK TO TOP
Q: Has my order shipped?
A: You can see if your order shipped by logging into your account here or going to the order status page here.
BACK TO TOP
Q: How do I cancel my order?
A: Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from GOODBOOT, or a vendor, as well as other factors. To see if your order can be cancelled, call our customer service department immediately at +8618353279308. If we cannot cancel your order you can return it to us for a refund (except shipping charges). See the help page on Returns for more information.
BACK TO TOP
Q: Can you check the balance of my gift card?
A: You can check the balance of a gift card here checkBalance. You may instead call the number listed on the back of the gift card or visit your local GOODBOOT store. To find the location nearest you see our Store Locator.
BACK TO TOP
Q: Can I use my store credit online?
A: No. Unfortunately store credits can only be used in our Boot Barn retail locations. To find the location nearest you see our Store Locator.
BACK TO TOP
Q: What is the number for my local Goodboot store?
A: To find the contact information to the location nearest you see our Store Locator.
BACK TO TOP
Q: What size should I order?
A: We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.
Whenever possible get your foot measured. Most boots and shoe stores use a foot-measuring device called a Brannock, which offers the most accurate foot measurements.
If you are familiar with the brand, order the same size you usually wear in that brand.
If you own another brand of boots, this size will usually do! If you don't remember the size, look inside the shaft of the boots or on the inside bottom.
If it is your first pair of western boots, usually start with 1/2 a size down from your normal shoe size.
If you are between sizes, order a 1/2 size up.
Some Brands tend to run slightly small or big. If this is the case, we note this in the boot's description. Yet, this is only a guideline and we can't guarantee that this recommendation will work for you.
BACK TO TOP
Q: How do I clean my boots?
A: We have a series of informative "How-To" videos on boots and hats on your youtube channel:
How to Clean Cowboy Boots
How to Clean Exotic Boots
How to Clean Work Boots